To fix a bent clip on a Bolt Action pen, we recommend first removing the end cap with plastic jaw soft touch pliers to avoid damaging the end cap material. Here's an example available at Lowe's (look for "non-marring" or "smooth jaws"):
Once the end cap is removed, place the circle part of the clip between the pliers and apply pressure on the clip (bending it inwards) so, when you reinstall the clip again, there will be increased tension.
If you prefer to send your pen into our repair service, please fill out the Repair Service Form, insert the form inside the package your sending in to us, and email email@example.com the tracking number. Once we complete the repair, we will cover the shipping cost to return your pen as soon as possible.
Tactile Turn Repairs - [Your Order #]
10503 Forest Lane, Suite 100,
Dallas, TX 75243