We understand that accidents can happen and a common question we're asked is whether or not damage is covered under our Lifetime Warranty.
In short, if you were the cause of the damage and it wasn't a manufacturing defect, the answer is no. But it also depends on the situation.
Guaranteeing a product for life comes with some obvious gray areas but the spirit behind the policy is we 100% stand behind the quality of our work and believe that, when properly cared for and maintained, all of our pens and pencils should function properly for multiple generations.
If you drop your pen and damage the tip to a point where the ink refill won't deploy, our first recommendation is to use sandpaper, a file, or drill to clear the opening.
If repairing it yourself isn't an option, submit a request letting us know what happened and include a photo so we can assess the situation.