Returns and Exchanges

We want you to love your pen. If you need to return or exchange it, please review the guidelines below.

Returns

• Timeframe: We accept returns within 30 days of receiving your package.
• Condition: Items must be in like‑new condition (no scratches, wear, or signs of use).
• Restocking Fee: All returns are subject to a 10% restocking fee.
• Processing Time: Returns are processed within five business days after we receive your item.
• How to Return:
  1. Fill out our Return Form.
  2. Place the completed form inside your package.
  3. Ship the package back to us (please share your tracking number if possible).

Exchanges

• Timeframe: Exchanges are accepted within 30 days of receiving your package.
• Condition: Items must be in brand‑new condition (no scratches or blemishes).
• How to Exchange:
  1. Fill out our Exchange Form.
  2. Place the completed form inside your package.
  3. Ship the package back to us (please share your tracking number if possible).
• Shipping: Once your exchange is approved and processed, we’ll cover the return shipping cost to send your replacement pen back to you.

Copper & Bronze Items

• Pens made from copper or bronze that have been opened from their vacuum‑sealed packaging require a $15 cleaning fee when exchanged.
• This fee covers disassembly, cleaning, and polishing before the item can be returned to stock.

Questions before you ship? Contact our support team and we’ll be happy to help.